• Contact us
    518-452-1928

Our Office

OFFICE POLICIES



Hours

We are available to service you from 6:00 a.m. until 4:00 p.m. Monday through Thursday. 

 

Financial/Insurance
We will make a copy of your insurance card(s) when you arrive in the office. If you do not present your insurance card(s) at the time of your visit, or if your treatment with us in not covered under your insurance plan, you will be required to pay for your office visit at the time of service. We accept Visa, Discover, American Express, and Mastercard. Copay are expected to be paid at the time of your appointment. If your insurance plan has a deductible a deposit of $500.00 will be required at the time of your visit. After the Insurance plan is billed and paid their payment if any part of your deposit remains a refund will be issued. If your Insurance plan has a co-insurance a deposit of $200 will be required at the time of your visit. After the Insurance plan is billed and paid their payment if any part of your deposit remains a refund will be issued.

Our staff has been trained to understand many insurance company policies, but they DO NOT have all the answers about your specific benefits. Please contact your insurance company for specific questions about coverage.

Past Due Account Balances
If your account balance becomes past due, appropriate action will be taken to collect the amount due. If you have issues that prevent you from paying the full balance due, please contact our billing staff at 518-452-1928, option #2, so that we can help you find a solution. 

Returned Checks
The fee for each check returned for insufficient funds is $25. This fee will be automatically charged to your account when your check is returned by the bank.


  • NONDISCRIMINATION POLICIES
    Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement: Discrimination is Against the Law

    Dermatologic Surgery of Albany, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    Dermatologic Surgery of Albany, PLLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

    Dermatologic Surgery of Albany, PLLC provides:
     - Free aids and services to people with disabilities to communicate effectively with us, such as:
     - Qualified sign language interpreters
     - Written information in other formats (large print, audio, accessible electronic formats, other formats)
     - Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages

    If you need these services, please see a receptionist. If you believe that the receptionist has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Christy Arsenault, Practice Manager, 264 Washington Ave Ext, Suite 201, Albany, NY 12203, 518-452-1928 Ext 136, 518-362-1348, carsenault@dsofalbany.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Christy Arsenault, Practice Manager is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    1-800-368-1019, 800-537-7697 (TDD)
    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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